How to aggravate a Nerd, Geek, Guru!
1. Be in business but have an email that is MyBusiness@aol.com/gmail.com/hotmail.com etc. Come on! Are you really in business or just playing? An email only Domain name (e.g. www.IMakeGreatCookies.com) is inexpensive and allows you to promote a more professional appearance on numerous fronts. You don’t have to have a web site, but should consider it. An email only Domain will allow you to have a virtual presence through which you direct your mail to an actual account like YourBusiness@YourInternetProvider.com . They’re not expensive, and you can get them for as little as $1/month. Speaking of websites, you can get hosting (including email and lots of other things) for about $4 and up/month.
2. Have no clue where the disks that came with your system(s) are. Don’t pay a support person for their time while you hunt high and low for the disks that came with the computer. Maybe you don’t know where they are now, but find them before the Support folks put you on the spot by asking for them. At the very least you’ll know that these items are not available and can inform the support folks in advance. This will permit the folks to have an alternate plan ready and available.
3. Support folks need to gather information and thus ask a bunch of questions you’re usually not ready for. Some take delight in stumping you with questions like:
a. What changed most recently with the system? Upgrades, Antivirus protection expired, New Software installed, Power Outage, Child/Nephew/Niece/Sibling was using it and now it doesn’t work.
b. Describe the error in detail, please. What happened immediately before the event? What was the error code? How often is this error occurring?
c. When did you last backup your important data? Did you backup your email? Your financials?
4. Know your system so well that you’ve spent hours and hours trying to fix it yourself before giving up and calling support. Let’s face it, when you try to fix it yourself you often make it worse or are so confused about where things went off the rails that you cannot coherently communicate the original problem.
5. When you get help, first exhaust all “free” options by calling a friend/relative/neighbor’s kid first.
So Stump the Nerd by having answers to all this ready!
2. Have no clue where the disks that came with your system(s) are. Don’t pay a support person for their time while you hunt high and low for the disks that came with the computer. Maybe you don’t know where they are now, but find them before the Support folks put you on the spot by asking for them. At the very least you’ll know that these items are not available and can inform the support folks in advance. This will permit the folks to have an alternate plan ready and available.
3. Support folks need to gather information and thus ask a bunch of questions you’re usually not ready for. Some take delight in stumping you with questions like:
a. What changed most recently with the system? Upgrades, Antivirus protection expired, New Software installed, Power Outage, Child/Nephew/Niece/Sibling was using it and now it doesn’t work.
b. Describe the error in detail, please. What happened immediately before the event? What was the error code? How often is this error occurring?
c. When did you last backup your important data? Did you backup your email? Your financials?
4. Know your system so well that you’ve spent hours and hours trying to fix it yourself before giving up and calling support. Let’s face it, when you try to fix it yourself you often make it worse or are so confused about where things went off the rails that you cannot coherently communicate the original problem.
5. When you get help, first exhaust all “free” options by calling a friend/relative/neighbor’s kid first.
So Stump the Nerd by having answers to all this ready!
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